We are a small independent business with a strong social conscience. All our pieces are made to order and individually handcrafted in London. With this in mind there is generally a 7-10 day lead time for your Roseings London orders, which will be dispatched out via Royal Mail 1st class delivery (or international equivalent). There are no delivery/shipping fees for orders over £50 and customers are instead invited to make a voluntary contribution. Orders under £50 will charged a small subsidy of £2.50. For faster deliveries (2-6 days) and to be fast-tracked to the front of the queue, you can choose a Priority Delivery option at checkout (shipping screen). Please contact us directly if your order is more urgent and we will work with you to find a viable solution.
As an international business, we also have fast track options available for all regions delivered through a range of international postal service partners. Please note that Priority or Tracked Shipping will give you a fully tracked parcel and quicker release through customs. We recommend this option for international orders but you are still welcome to choose to make a voluntary contribution.
Your choice of Delivery can be made at the shipping screen (after contact information at Checkout) and before you make your final payment.
We cannot be held responsible for items delivered to incorrectly entered addresses.
Roseings London cannot be held responsible for any items which are tracked as delivered but have not been collected from local collection points.
We also cannot be held responsible for any shipping delays caused by the carrier or the destinations customs department.
Import duty and taxes incurred for shipping to certain non-EU countries are the responsibility of the customer.